Having joined Hiscox this April, UK COO Cath Frost has already seen operational enhancements, however there may be extra to return from the insurer she guarantees brokers.
“Once we converse to brokers and we ask them, ‘what does nice service seem like’, they usually discuss three particular areas,” Frost tells Insurance coverage Age.
Response occasions, entry to decision-makers and discovering options at a buyer degree make up the listing.
“For me, none of these are rocket science or notably particular attributes, however they’re issues that we completely must be getting proper each single day.”
Swap
Forward of switching to Hiscox she spent practically 23 years at RSA, becoming a member of as a
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